Privacy Policy

Privacy Policy for SMS Text Messaging and AI Receptionist Services

Business: Columbus GA Handyman
Location: Columbus, Georgia, United States
Phone: (706) 420-5997
Email: colgahandyman@gmail.com
Website: https://www.columbusgahandyman.com/
Effective Date: October 12, 2026
Last Updated: October 12, 2026

1. Introduction

Columbus GA Handyman (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, booking a service, calling our business, or communicating with us through text messaging or our AI receptionist.

This Privacy Policy explains how we collect, use, store, and share information in connection with our website, customer service communications, SMS text messaging, automated messaging, and AI-powered receptionist services.

2. Information We Collect

Depending on how you interact with our business, we may collect:

  • Contact information: Your name, phone number, email address, and property address.

  • Service information: Details about requested handyman services, home repairs, remodeling projects, and estimates.

  • Communication information: Text messages, emails, call details, questions, and information provided to our AI receptionist.

  • Scheduling information: Appointment requests, confirmations, cancellations, and rescheduling requests.

  • Website information: Information collected through website forms, cookies, analytics, and similar technologies, where applicable.

Please avoid providing passwords, payment card information, or other sensitive personal information through text messages or automated conversations.

3. How We Use Your Information

We may use your information to:

  • Respond to customer inquiries and estimate requests.

  • Schedule, confirm, and manage appointments.

  • Provide updates about requested services and projects.

  • Send service-related text messages and appointment reminders.

  • Operate and improve our AI receptionist and customer support systems.

  • Follow up on estimates and service requests.

  • Maintain business records and comply with applicable laws.

We will obtain the appropriate consent before sending marketing text messages when required by law.

4. SMS Text Messaging Policy

Columbus GA Handyman may use SMS text messaging to communicate with customers about estimates, appointments, service requests, project updates, and other communications they have requested or authorized.

Consent to Receive Text Messages

You may provide consent through a website form, an appropriate consent checkbox, or another valid opt-in method.

Where required, we obtain separate consent for promotional or marketing text messages. Consent to receive marketing messages is not a condition of purchasing our services.

Message frequency varies depending on your interactions with our business. Message and data rates may apply depending on your wireless carrier and plan.

Opting Out of Text Messages

You may opt out of text messages at any time by replying STOP to a message from us. You may also contact us at (706) 420-5997 or email colgahandyman@gmail.com to request that messaging be discontinued.

After your opt-out request is processed, we will stop sending the applicable messages, except for permitted or legally required communications, such as an opt-out confirmation.

For assistance, reply HELP when supported or contact our business directly.

No Sale or Sharing of SMS Consent

Mobile information, SMS opt-in data, and consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver text messages, manage appointments, operate our AI receptionist, or provide customer support. Such sharing is limited to what is necessary to provide these services and is subject to appropriate restrictions.

5. AI Receptionist and Automated Communications

We may use an AI-powered receptionist or automated communication system to answer incoming calls, respond to inquiries, collect basic service information, assist with scheduling, and direct customer requests to our team.

You may be asked to provide your name, phone number, property location, requested service, availability, or other information relevant to your inquiry.

AI-generated responses may not always be complete or accurate. Estimates, appointment availability, project recommendations, and service commitments may require confirmation by our team.

Our AI receptionist assists with customer service and scheduling. It does not replace professional inspections, on-site assessments, or final approval of a project estimate or contract.

If calls are recorded or transcribed, we will provide any notices and obtain any consent required by applicable law. Where applicable, recordings and transcripts may be used for customer service, documentation, quality assurance, and business operations.

6. How We Share Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to:

  • Service providers: Companies supporting our website, customer relationship management, scheduling, SMS messaging, AI receptionist, hosting, and communications systems.

  • Business operations: Employees, authorized representatives, or subcontractors who need relevant information to fulfill your service request.

  • Legal compliance: Government authorities, courts, or other parties when required by law or necessary to protect legal rights.

  • Business changes: A successor or acquiring entity in connection with a legitimate business transaction, subject to applicable privacy requirements.

We do not authorize service providers to use your personal information for unrelated marketing purposes on our behalf.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, meet legal obligations, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, messaging platform, or electronic storage system can be guaranteed to be completely secure.

8. Cookies and Third-Party Services

Our website and booking systems may use cookies, analytics, embedded forms, scheduling tools, and other third-party technologies.

These providers may collect technical information in accordance with their own privacy policies and applicable settings. Their services may be governed by separate terms and privacy practices.

We encourage you to review the privacy policies of third-party platforms when using their services.

9. Your Privacy Choices

Depending on applicable law, you may request to:

  • Access or correct certain personal information.

  • Request deletion of personal information, subject to legal and legitimate business recordkeeping requirements.

  • Withdraw consent for optional communications.

  • Opt out of SMS messages using the instructions in this policy.

To submit a privacy request or ask a question about how your information is handled, contact us at colgahandyman@gmail.com or (706) 420-5997.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. We encourage customers to review this policy periodically.

11. Contact Information

Columbus GA Handyman

For questions about this Privacy Policy, SMS text messaging, AI receptionist services, or your communication preferences, please contact us using the information above.